Refund policy

 

Shipping & Returns Policy

At Aeka Studio, each order is handled with care and attention to detail, ensuring your handcrafted piece reaches you beautifully and safely.

Order Processing

  • All orders are processed within 2 business days (excluding weekends and holidays) from the time your order confirmation email is received.

  • Each item undergoes a thorough, manual quality check before dispatch to ensure it meets Aeka’s standards of craftsmanship.

  • You will receive an email notification once your order has been shipped.

Shipping Time

  • Delivery timelines begin from the date your order is shipped and typically range between 2–7 business days depending on the destination.

  • Delays caused by customs or local carriers are rare but possible; we appreciate your understanding and patience.

Complimentary Worldwide Shipping

  • We are pleased to offer free domestic and international shipping on all orders above USD150

  • Your total at checkout reflects the cost of your order. Shipping and import duties are included in your price. Nothing further is charged on delivery.

Order Tracking

  • Once shipped, you will receive an email with your tracking number and courier details.

  • If your order has not arrived within 10 days of receiving your shipping confirmation, please contact us at support@aekastudio.com with your name and order number, and we will assist you promptly.

Returns & Refunds

We want you to love your Aeka purchase. If for any reason you are not fully satisfied, we offer an easy and transparent returns process.

  • Returns are accepted within 7 days of delivery — free of charge.

  • Items must be unused, unworn, and in their original condition, with all tags and barcodes intact.

  • Customised items, items bought with store credit, or items purchased on seasonal discounts are not eligible for return.

  • Introductory offer purchases (first-order codes) remain eligible for return.

  • Each order can only be returned once.

  • We do not charge restocking fees - so that you can complete your return and refund process with peace of mind.

Refunds:

  • Once your return is received and inspected, you will be notified by email.

  • A full refund will be issued to your original payment method.

  • Refunds are processed after deducting minimal absorbed shipping and handling costs, which vary by location.

Damaged or Defective Items:

  • If your order arrives damaged, please contact us at info@aekastudio.com within 24 hours of delivery with photos and your order number for a prompt resolution.

Return Process

  1. Contact support@aekastudio.com with your order number, item(s) for return, and reason for return.

  2. Our team will provide you with the return shipping address and simple instructions.

  3. Use a trackable courier service to ensure your parcel reaches us safely.

Please note: We currently do not offer reverse pickups. Customers are responsible for sending the return parcel.

Artisanal Variations

Each Aeka piece is handcrafted by skilled artisans, and small variations in embroidery, sequins, or stitching are natural and celebrated.
These nuances are a mark of true craftsmanship — not imperfections.

Packaging

We are mindful of our environmental impact.

  • Every order is packaged responsibly using eco-friendly materials, designed for safe and damage-free delivery.

  • We believe in minimal, meaningful packaging — letting our products speak for themselves.

For any additional questions, please contact us at info@aekastudio.com.
Thank you for choosing Aeka Studio — your support helps sustain artisanal craftsmanship and ethical luxury.